A person answers.
Khaata is small, and so is the team. Write to support@khaata.net and you will hear back from someone who built the app, usually within one working day. Include the phone number or email you signed up with, and the name of the chapter if your question is about one.
Before you write
The answers to the questions we are asked most are on the FAQ on the home page:
- Using Khaata with people who don't have the app
- Whether we can see your bank (we can't)
- How confirming a payment works
- What tokens are for
Something looks wrong in the book
Entries are never edited in place. If an amount or a split is wrong, reverse the entry in the app (open it → Reverse) and write it again; the reversal and the original both stay, so the history is honest. If a payment was confirmed by mistake, the receiver can dispute it for 30 days and the chapter owner can reopen it.
Signing in on khaata.net
Use the same phone number or email and password as in the app. The website shows your chapters, balances, settle-up plans, receipts and inbox, and lets you confirm payments. It does not write entries; that happens in the app.
How to delete your account
Deleting removes your account, every chapter you own with its entries, settlements and photos, your token wallet, your inbox and your device tokens. In chapters owned by other people, your name stays on the lines you were part of but is no longer linked to you. This cannot be undone.
In the app
- Open the You tab.
- Scroll to the bottom and tap Delete account.
- Confirm. You are signed out and the deletion runs immediately on the live server; backups age out within 30 days.
On the web
- Go to khaata.net/delete-account and log in with the phone number or email you use in the app.
- Read what will be removed and confirm twice.
By email
If you can no longer sign in, write to support@khaata.net from the email address on the account, or from the phone number's WhatsApp, with the subject “Delete my account”. We verify it is you and delete within 7 days.
Export your data
Ask by email and we will send a complete export, chapters, members, entries, settlements and attachments, within 7 days. In-app export is coming with the Pro plan.
Report a security problem
If you have found a way to see data that is not yours, email support@khaata.net with “Security” in the subject. Please don't post it publicly before we have had a chance to fix it; we will credit you if you want.